City and Borough of Juneau
155 S. Seward Street
Juneau, Alaska 99801
tel. 907-586-5240
fax 907-586-5385

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Water Utility

Why is my water bill so high?

A sudden change in your water bill may indicate you have a leak within your system. If you have a leak within your system you are still responsible to pay for the water used. Maintaining your system by fixing any leaks or replacing old plumbing is a great way to avoid paying for excess water.

If you are confident you do not have a water leak and your bill seems high, consider these questions:

  • Do you have new renters with different water use habits?
  • Did you do extra loads of laundry before or after a vacation?
  • Did you have friends or relatives staying with you?

Checking for Leaks

Faucets, Bathtubs and Showers

  • Replace worn gaskets and washers.
  • Tighten connections and valves.


  • Listen, Look, and Feel for running water in the tank and bowl.
  • Put a few drops of food coloring into the tank and look for flow into the bowl.
  • See if the flapper seats tightly into the drain opening. If not, replace the flapper.

Water Heater

  • Check the pressure and temperature valve for leaks.
  • Check the the drain valve to see if it secured tightly.

Dishwashers and Clothes Washers

  • Look for water or stains underneath or in front of the appliance.

Water Service Connection

  • Look for water pools or drips in your crawlspace or basement near the water connection.
  • Turn off all water at each appliance or plumbing fixture, wait 5 minutes, and then check to see if your water meter is still turning.

Outside Faucets

  • Outside Faucets and other plumbing appliances are exposed to the elements. Check for damage caused by Rust that could allow water to leak.

Need Help?

If you still think your water bill is high but is not a result of water leaks, call the CBJ Public Works Water Utility at 586-0995 to have your water meter's accuracy checked. If the meter is found to be faulty it will be replace at no charge. If no problems are found with the meter a service charge will be levied. At this point, you may need to call a plumber for additional assistance.

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