Cold weather is approaching — take these steps to keep pipes from freezing

With freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor. CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

January 5th, 2024|

Water shut-off in Mountainside Estates neighborhood rescheduled for December 7

Water service in the Mountainside Estates neighborhood will be shut off from 9 a.m. to 4 p.m. on Thursday, December 7, while the City and Borough of Juneau Utilities Division conducts maintenance on the water system.

The shutoff will affect all customers on Craig Street, Abby Way, and above. Please check your residence for a notification letter if you live in this area. An informational signboard is also available at the entrance to the neighborhood.

Please check your appliances and heating system and take any precautions noted in the owner’s manual to make sure that they will not be damaged from lack of water. We appreciate your patience while this important work is performed.

If you have questions, please contact the CBJ Water Utility at (907) 586-0393.

December 5th, 2023|

CANCELLED: Water Shut-Off to the Mountainside Estates Neighborhood on Thursday, November 30

CANCELLED:  Water Shut-Off to the Mountainside Estates Neighborhood on Thursday, November 30

The water system work in the Mountainside Estates neighborhood that had been scheduled for today, Thursday, November 30, has been cancelled.  The water utility crew has been diverted out the road to complete an emergency repair.  There will be no water shut-off in the Mountainside neighborhood today.

A future information release will go out when the Mountainside work has been rescheduled.

For more information, please contact the Utilities Division at (907) 586-0393.

 

 

 

Water Shut-Off to the Mountainside Estates Neighborhood on Thursday, November 30

The City and Borough of Juneau’s Utilities Division will be working on the water system in the Mountainside Estates neighborhood on Thursday, November 30.  Water will be shut off at 9:00 a.m. on Thursday.  This will eliminate all water flow starting on Craig Street and including everything above Abby Way.  Approximately 100 customers will be affected by the shut-off.  The Utilities Division plans to have water service restored by 4:00 p.m.

For more information, please contact the Utilities Division at (907) 586-0393.

 

North Douglas water shutoff scheduled for October 26

The CBJ North Douglas water main will be shut off from 9 a.m. to 5 p.m. on Thursday, October 26 while a leak is repaired. The shutoff will affect all customers north of 8100 North Douglas Highway.

Customers are advised to take proper precautions (as noted in most owner manuals) to prevent damage to their appliances and/or water heating systems.

For questions, please contact CBJ Utilities Field Ops Supervisor Laura Williams at (907) 723-8375.

October 24th, 2023|