Results
	Third CBJ Tourism Web Poll
		Adults		Students		All
	Total Participants	916		61		977
	1. A number of people have indicated they think that the City and Borough of Juneau should not be in the business of managing tourism. Some feel that so long as tourists and businesses are abiding by existing laws, that local government should stay out of the way. Do you think that it is appropriate for the City and Borough of Juneau to manage the negative impacts and positive benefits from tourism?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	720	79%	35	57%	755	78%
	No	162	18%	4	7%	166	17%
	I don't know	30	3%	22	36%	52	5%
	Total	912	100%	61	100%	973	100%
	2. Do you think that it is appropriate for the City and Borough of Juneau to manage the number of visitors that come to Juneau?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	530	58%	30	50%	560	58%
	No	346	38%	15	25%	361	37%
	I don't know	36	4%	15	25%	51	5%
	Total	912	100%	60	100%	972	100%
	3. If Juneau's tourism plan is to be effective (to accomplish Juneau’s goals),it must protect the needs and wants of the people AND create an environment that invites individuals and companies to create and operate tourism businesses. If Juneau adequately addresses tourism's negative impacts and positive benefits, should the City and Borough be encouraging and supporting tourism business?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	538	59%	19	32%	557	58%
	No	172	19%	6	10%	178	18%
	Juneau should selectively support tourism businesses	198	22%	35	58%	233	24%
	Total	908	99%	60	100%	968	100%
	4. What should the City and Borough of Juneau's position be regarding new tourism businesses or activities contemplated in Juneau? Check all that apply.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Do everything it can to help tourism activities get off to a good start	314	34%	29	48%	343	35%
	Help businesses find ways to comply with existing laws and regulations	555	61%	34	56%	589	60%
	Integrate new tourism activities into marketing efforts	346	38%	13	21%	359	37%
	Provide tourism data that can help in planning new tourism activities and businesses	530	58%	20	33%	550	56%
	Look for potential negative impacts from new business activities and help the businesses avoid those impacts	540	59%	28	46%	568	58%
	Look for potential negative impacts from new business activities and prevent business activities from starting when negative impacts are likely	368	40%	15	25%	383	39%
	CBJ should NOT facilitate the startup of new tourism activities	210	23%	9	15%	219	22%
	CBJ should neither encourage nor discourage new tourism business activities	168	18%	10	16%	178	18%
	Total	3031		158		3189
	5. In many destinations around the world, tourism has been actively courted to help the destination achieve social benefits, as well as economic benefits. For example, a new performing arts center could be jointly developed to serve cruise passengers one part of the year and local/regional residents in another. Would you support tourism development ideas that benefit both tourism and community?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	314	34%	20	33%	334	34%
	No	68	7%	3	5%	71	7%
	It depends on costs	57	6%	8	13%	65	7%
	It depends on potential negative impact and benefits	49	5%	16	26%	65	7%
	It depends on costs, potential negative impacts, and potential benefits	425	46%	14	23%	439	45%
	Total	913	100%	61	100%	974	100%
	6. A number of people have indicated they feel that change must happen quickly, especially in regard to the reduction of noise and congestion. Many of those changes would require direct investment by the Juneau tourism industry. Some tourism businesses have already experienced losses as a result of recent international events, and many are anticipating both higher costs and lower revenues (fallout from international events) for the next season. How patient are you with the timetable for change for noise and congestion?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	I need to see major improvements right away	216	24%	13	21%	229	23%
	I can be patient, if I am confident that real solutions are underway	403	44%	28	46%	431	44%
	I feel no sense of rush	156	17%	16	26%	172	18%
	I'm not concerned about noise and pollution	139	15%	4	7%	143	15%
	Total	914	100%	61	100.00%	975	100.00%
	7. In interviews with stakeholders, and in public meeting discussions, some people felt strongly that Juneau should act to reduce the numbers of cruise ships (and disembarking passengers) in Juneau. Do you think that Juneau should give serious consideration to reducing the number of cruise ships that stop in Juneau?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	373	41%	20	33%	393	40%
	No	487	53%	19	32%	506	52%
	I don't know	56	6%	21	35%	77	8%
	Total	916	100%	60	100%	976	100%
	8. Some people have suggested that larger cruise ships should be managed differently than smaller cruise ships. Do you feel that Juneau should be managing small cruise ships differently than it manages large cruise ships?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	404	44%	19	32%	423	44%
	No	329	36%	21	35%	350	36%
	I don't know	179	20%	20	33%	199	20%
	Total	912	100%	60	100%	972	100%
	9. Juneau was not laid out for high volume tourism. When cruise tourism grew rapidly it stretched infrastructure capacity and created congestion. Juneau has worked to modify existing infrastructure to accommodate this growth, but there may be limits to the number of ships and passengers that can be handled in the downtown harbor. Some destinations have chosen to design and build dedicated facilities for cruise ship arrivals - managing them so that most of the visitors and visitor activities don't use the same space as residents. How would you feel about such an idea for Juneau?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	I would like that	155	17%	18	30%	173	18%
	I wouldn't like that	185	20%	4	7%	189	19%
	I need to hear more about this idea before I decide	572	62%	38	63%	610	63%
	Total	912	100%	60	100%	972	100%
	10. Two independent efforts are underway to plan for waterfront development in the downtown and subport area. Many local people are interested in access to the waterfront. Some in the tourism industry are interested in making the downtown waterfront more aesthetically appealing and visitor friendly. In planning the waterfront, how should planners prioritize use?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Community needs and uses should come first	388	42%	34	60%	422	44%
	Top priority should be the needs of the visitor industry	56	6%	5	9%	61	6%
	The two uses are of equal priority, and plans should reflect that balance	467	51%	18	32%	485	50%
	Total	911	99%	57	100%	968	100%
	11. Tourism is currently Juneau's second most important economic activity, after state government. Many destinations that have significant tourism economies put great effort into tourism education and training programs. Do you think that Juneau should incorporate tourism education into public education and bring training programs to residents seeking employment in the tourism sector?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Yes	403	44%	16	27%	419	43%
	No	327	36%	7	12%	334	34%
	I am not sure	180	20%	36	61%	216	22%
	Total	910	99%	59	100%	969	100%
	12. Here are some facts about Juneau's cruise economy:
	* Juneau captures nearly half of the direct spending by cruise lines, cruise passengers, and crew in Southeast Alaska - about $90 million in 1998.
	* Cruise passenger spending is $180/arriving passenger, which is well above regional and international averages.
	* Cruise passengers account for 85% of the non-resident visitor arrivals in Juneau.
	* Cruise travel has grown steadily for the last 10 years, with an average growth rate of over 10% per year between 1990 and 2000.
	What position(s) should Juneau's tourism plan take regarding cruise tourism's economic impacts?        Check all that make sense to you.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Increase - Find ways that Juneau can be even more attractive to cruise travel	285	31%	22	36%	307	31%
	Increase - Find ways to increase the spending level of passengers	342	37%	14	23%	356	36%
	Increase - Let cruise continue to grow, but grow destination travel and regional travel economies to balance it	313	34%	16	26%	329	34%
	Maintain - Protect this important economy for Juneau	285	31%	25	41%	310	32%
	Maintain - Work to keep the cruise economy strong, but make sure negative impacts are under control	436	48%	26	43%	462	47%
	Decrease - Slow down cruise growth, because the negative impacts are more important than the economic impacts	307	34%	13	21%	320	33%
	Decrease - Juneau doesn't need this economy	36	4%	3	5%	39	4%
	Total	2004		119		2123
	13. Here are some facts about destination travelers:
	* They arrive in Juneau by airplane and ferry; come to Juneau to experience natural and cultural experiences; and usually stay multiple nights, paying for lodging, meals, tours, and retail items. Some of these travelers are "independent travelers" and others buy individual or small group pre-arranged travel packages.
	* According to planning project analysis, destination travel accounted for about 40-50,000 visitors in 1999.
	* Those visitors average about three nights in Juneau. Spending is about $437 per arriving visitor, including lodging, retail expenditures, food, entertainment, and sightseeing. Destination travel volume has not changed much over the last ten years.
	What position(s) should Juneau's tourism plan take regarding destination travel economic impacts? Check all that make sense to you.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Maintain - Protect this important economy for Juneau	380	41%	29	48%	409	42%
	Increase - Expand destination travel	404	44%	11	18%	415	42%
	Increase - Expand destination travel, but keep a wary eye on negative impacts that may crop up if volume increases	424	46%	11	18%	435	45%
	Increase - Expand destination travel, but keep the scale reasonable	278	30%	13	21%	291	30%
	Reduce - Reduce destination travel - the economic contribution is not worth the negative impacts	43	5%	9	15%	52	5%
	Ignore - Don't do anything about travel - it doesn't contribute enough to the economy to worry about it	24	3%	12	20%	36	4%
	Total	1553		85		1638
	14. Juneau residents have identified a number of tourism management goals. Which three of these goals are MOST important to you.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Protecting the tourism that Juneau has now	198	22%	14	23%	212	22%
	Reducing flightseeing noise	276	30%	8	13%	284	29%
	Reducing congestion in downtown	207	23%	19	31%	226	23%
	Providing a positive environment for tourism business operation	255	28%	13	21%	268	27%
	Managing growth to a socially acceptable rate	108	12%	13	21%	121	12%
	Managing growth so that negative impacts don't get out of hand	248	27%	17	28%	265	27%
	Managing tourism to maximize employment opportunities	128	14%	5	8%	133	14%
	Safeguarding air and water quality	441	48%	36	59%	477	49%
	Increasing the percentage of destination (including independent) travelers	213	23%	6	10%	219	22%
	Reducing the number of cruise ships calling on Juneau	173	19%	9	15%	182	19%
	Growing the economic benefits of tourism in Juneau	224	24%	12	20%	236	24%
	Managing tourism to pay for the negative impacts it generates	241	26%	14	23%	255	26%
	Total	2712		166		2878
	15. Juneau residents have identified a number of tourism management goals. Which three of these goals are LEAST important to you.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
	Protecting the tourism that Juneau has now	269	29%	9	15%	278	28%
	Reducing flightseeing noise	365	40%	25	41%	390	40%
	Reducing congestion in downtown	231	25%	21	34%	252	26%
	Providing a positive environment for tourism business operation	345	38%	13	21%	358	37%
	Managing growth to a socially acceptable rate	134	15%	12	20%	146	15%
	Managing growth so that negative impacts don't get out of hand	32	3%	8	13%	40	4%
	Managing tourism to maximize employment opportunities	300	33%	12	20%	312	32%
	Safeguarding air and water quality	58	6%	11	18%	69	7%
	Increasing the percentage of destination (including independent) travelers	120	13%	15	25%	135	14%
	Reducing the number of cruise ships calling on Juneau	420	46%	17	28%	437	45%
	Growing the economic benefits of tourism in Juneau	237	26%	12	20%	249	25%
	Managing tourism to pay for the negative impacts it generates	91	10%	10	16%	101	10%
	Total	2602		165		2767