Results                                                                                                      
  Second CBJ Tourism Web Poll                                                                                     
   
                 Adults Students All
  Total Participants 1,011 78 1,089
               
  1. How should Juneau treat travel from neighboring communities (people who come to Juneau to shop and use local services)?
    Adults Students All
    Number Percent Number Percent Number Percent
a Encourage this part of Juneau's tourism economy to grow 766 76% 34 44% 800 74%
b Encourage this part of Juneau's tourism economy to decrease 6 1% 9 12% 15 1%
c These visitors should not be considered in the tourism plan 232 23% 35 45% 267 25%
  Total 1,004 100% 78 100% 1,082 100%
                 
  2. How should Juneau treat business and government related travel?
    Adults Students All
    Number Percent Number Percent Number Percent
a Encourage this part of Juneau's tourism economy to increase 709 71% 28 36% 737 69%
b Encourage this part of Juneau's tourism economy to decrease 11 1% 14 18% 25 2%
c These visitors should not be considered in the tourism plan 278 28% 35 45% 313 29%
  Total 998 100% 77 100% 1,075 100%
                 
  3. Destination travelers arrive in Juneau by airplane and ferry. They come to Juneau to experience natural and cultural experiences. They usually stay multiple nights, paying for lodging, meals, tours, and retail items. Some of these travelers are "independent travelers" and others buy individual or small group pre-arranged travel packages. How should Juneau treat destination travelers?
    Adults Students All
    Number Percent Number Percent Number Percent
a Encourage this part of Juneau's tourism economy to increase 915 93% 54 69% 969 91%
b Encourage this part of Juneau's tourism economy to decrease 39 4% 16 21% 55 5%
c These visitors should not be considered in the tourism plan 34 3% 8 10% 42 4%
  Total 988 100% 78 100% 1,066 100%
                 
  4. Cruise tourism has grown substantially in the last 10 years, almost tripling in volume. Many local businesses have developed to serve these tourists, and a number of jobs have been generated by cruise tourism activities. The rapid increase has also resulted in congestion and impacts to lifestyle. How do you feel Juneau should address cruise tourism?
    Adults Students All
    Number Percent Number Percent Number Percent
a Encourage cruise tourism to continue to grow 211 21% 17 22% 228 21%
b Work to manage cruise tourism growth at a rate the community can prepare for 336 33% 32 41% 368 34%
c Work to keep cruise tourism at current levels 151 15% 14 18% 165 15%
d Work to reduce cruise tourism 307 31% 15 19% 322 30%
  Total 1,005 100% 78 100% 1,083 100%
                 
  5. Is it more important to you to manage the actual number of cruise passengers (or ships) or to manage the impacts and benefits from cruise tourism?
    Adults Students All
    Number Percent Number Percent Number Percent
a Manage numbers of passengers and/or ships 326 33% 31 40% 357 33%
b Manage impacts and benefits 584 58% 38 49% 622 58%
c I don't think Juneau should seek to manage cruise tourism at all 93 9% 8 10% 101 9%
  Total 1,003 100% 77 100% 1,080 100%
                 
  6. Juneau is noted among cruise ship destinations for its great tours. Largely because of those tours, cruise ship passengers spend more per passenger in Juneau than in most other destinations in Southeast Alaska and around the world. Those tours, the way things are managed now, cause people to be bussed around the roadways of Juneau. Specific tours have additional benefits and impacts. In general, how do you think Juneau should manage tours?  Check all that apply.
    Adults Students All
    Number Percent Number Percent Number Percent
a Support existing tours 469 13% 46 16% 515 13%
b Encourage development of more tours and tour companies 256 7% 34 12% 290 7%
c Reduce number of tours 206 6% 21 7% 227 6%
d Reduce traffic and congestion impacts related to tours 599 16% 38 13% 637 16%
e Reduce harbor and waterway congestion from tours 369 10% 25 9% 394 10%
f Encourage more tour-related jobs for locals 434 12% 33 11% 467 12%
g Market Juneau-based tours and help tour owners sell to both cruise and non-cruise visitors 464 12% 24 8% 488 12%
h Enhance quality and reputation of Juneau tours 516 14% 34 12% 550 14%
I Provide training and assistance to local people seeking tour-related employment 418 11% 39 13% 457 11%
  Total 3,731 100% 294 100% 4,025 100%
                 
  7. Some tour companies lead guided hikes on local trails. Passenger fee dollars were used to construct a new trail near Outer Point this past year. Over the past two years the Trails Working Group has solicited public comment on the commercial use of trails. Their final report recommended commercial use be limited to specific trails with limits on group size, spacing, and times of use. How should Juneau deal with commercial use of hiking trails?  Check all that apply.
    Adults Students All
    Number Percent Number Percent Number Percent
a Keep citizen input through the Trails Working Group approach 772 40% 44 30% 816 39%
b Reduce commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position 262 13% 29 20% 291 14%
c Increase commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position 220 11% 28 19% 248 12%
d Eliminate commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position 110 6% 9 6% 119 6%
e Continue to build more trails with tourism-generated funding 589 30% 35 24% 624 30%
  Total 1,953 100% 145 100% 2,098 100%
                 
  8. Downtown is currently dominated by cruise tourism and related commercial activities between May and September. In the remaining months, many shops are closed. How should Juneau deal with this area?  Check all that apply.
    Adults Students All
    Number Percent Number Percent Number Percent
a It is OK the way things are 199 11% 27 19% 226 11%
b Develop activities, events, and facilities that will draw locals into downtown during the off season 656 36% 47 33% 703 36%
c Provide incentives to the shops that choose to stay open and serve local residents 478 26% 40 28% 518 26%
d Suggest standards for appearance of closed shops to eliminate the boarded up look in the "off season" 496 27% 28 20% 524 27%
  Total 1,829 100% 142 100% 1,971 100%
                 
  9. Improving summertime congestion downtown can be accomplished in several ways. Which of the following ways should Juneau consider in managing that congestion?  Check all that apply.
    Adults Students All
    Number Percent Number Percent Number Percent
a Limit the docking of cruise ships in the downtown area 357 14% 32 14% 389 14%
b Develop a second cruise ship docking area away from downtown 300 12% 42 19% 342 13%
c Improve roads and loading areas for vans and busses 440 18% 38 17% 478 18%
d Provide parking outside downtown and a shuttle service for people working in the downtown area 440 18% 44 20% 484 18%
e Move truck delivery service in the area to times when the ships are not in 278 11% 29 13% 307 11%
f Manage passenger pickup to reduce the number of vehicles, or to reduce the number of large vehicles carrying few passengers (that is, minimize the number of mostly "empty" buses driving around) 659 27% 36 16% 695 26%
  Total 2,474 100% 221 100% 2,695 100%
                 
  10. Which of the following are of higher priority?
    Adults Students All
    Number Percent Number Percent Number Percent
a Reducing downtown congestion 412 41% 28 36% 440 41%
b Increasing jobs and business opportunities 256 26% 22 28% 278 26%
c These are equally important 268 27% 23 29% 291 27%
d Neither is a high priority 67 7% 5 6% 72 7%
  Total 1,003 100% 78 100% 1,081 100%
                 
  11. Which of the following are of higher priority?
    Adults Students All
    Number Percent Number Percent Number Percent
a Increasing Juneau's destination tourism economy 463 46% 18 23% 481 44%
b Increasing Juneau's cruise tourism economy 15 1% 6 8% 21 2%
c These are equally important 267 27% 31 40% 298 28%
d Neither is a high priority 259 26% 23 29% 282 26%
  Total 1,004 100% 78 100% 1,082 100%
                 
  12. Which of the following are of higher priority?
    Adults Students All
    Number Percent Number Percent Number Percent
a Having all the cruise ships dock or anchor in the downtown area 195 20% 9 12% 204 19%
b Reducing downtown congestion 486 49% 42 54% 528 49%
c These are equally important 170 17% 15 19% 185 17%
d Neither is a high priority 147 15% 12 15% 159 15%
  Total 998 100% 78 100% 1,076 100%
                 
  13. Which of the following are of higher priority?
    Adults Students All
    Number Percent Number Percent Number Percent
a Air and water quality 591 59% 51 66% 642 59%
b Cruise tourism economy 107 11% 10 13% 117 11%
c These are equally important 287 29% 13 17% 300 28%
d Neither is a high priority 22 2% 3 4% 25 2%
  Total 1,007 100% 77 100% 1,084 100%
                 
  14. Destination travel has not developed, in Juneau, to the extent that it has in many cruise ship stops around the world. Juneau has the natural and cultural attractions on which to base quality destination travel experiences. To be successful in that market, Juneau would need to develop nature-oriented lodging facilities, more dining facilities, and more guided experiences/activities geared to these travelers. Should Juneau encourage and support the development of these types of businesses?
    Adults Students All
    Number Percent Number Percent Number Percent
a Yes 416 41% 25 32% 441 41%
b No 178 18% 10 13% 188 17%
c Yes, but we need to manage the scale of destination travel 376 37% 27 35% 403 37%
d This is not important to me 33 3% 16 21% 49 5%
  Total 1,003 100% 78 100% 1,081 100%
                 
  15. It is possible that Juneau will need to choose between accommodating (and managing) more cruise tourism growth, or face the possibility of substantial cuts to the existing cruise volume. Accommodating growth could require significant investment. Reducing volume could be accompanied by substantial loss of jobs, business opportunities, and public sector revenue (from taxes). Given those choices, which would you prefer? (Note: there may be other choices. The planning team is, in this question, seeking citizen guidance on these two alternatives.)
    Adults Students All
    Number Percent Number Percent Number Percent  
a Find ways to serve the anticipated increase in numbers of cruise ships 495 50% 48 62% 543 51%  
b Take the chance of losing some of Juneau's cruise volume, and possibly the jobs and business opportunities associated with that volume 499 50% 30 38% 529 49%
  Total 994 100% 78 100% 1,072 100%