Results
	Second CBJ Tourism Web Poll
		Adults		Students		All
	Total Participants	1,011		78		1,089
	1. How should Juneau treat travel from neighboring communities (people who come to Juneau to shop and use local services)?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Encourage this part of Juneau's tourism economy to grow	766	76%	34	44%	800	74%
b	Encourage this part of Juneau's tourism economy to decrease	6	1%	9	12%	15	1%
c	These visitors should not be considered in the tourism plan	232	23%	35	45%	267	25%
	Total	1,004	100%	78	100%	1,082	100%
	2. How should Juneau treat business and government related travel?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Encourage this part of Juneau's tourism economy to increase	709	71%	28	36%	737	69%
b	Encourage this part of Juneau's tourism economy to decrease	11	1%	14	18%	25	2%
c	These visitors should not be considered in the tourism plan	278	28%	35	45%	313	29%
	Total	998	100%	77	100%	1,075	100%
	3. Destination travelers arrive in Juneau by airplane and ferry. They come to Juneau to experience natural and cultural experiences. They usually stay multiple nights, paying for lodging, meals, tours, and retail items. Some of these travelers are "independent travelers" and others buy individual or small group pre-arranged travel packages. How should Juneau treat destination travelers?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Encourage this part of Juneau's tourism economy to increase	915	93%	54	69%	969	91%
b	Encourage this part of Juneau's tourism economy to decrease	39	4%	16	21%	55	5%
c	These visitors should not be considered in the tourism plan	34	3%	8	10%	42	4%
	Total	988	100%	78	100%	1,066	100%
	4. Cruise tourism has grown substantially in the last 10 years, almost tripling in volume. Many local businesses have developed to serve these tourists, and a number of jobs have been generated by cruise tourism activities. The rapid increase has also resulted in congestion and impacts to lifestyle. How do you feel Juneau should address cruise tourism?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Encourage cruise tourism to continue to grow	211	21%	17	22%	228	21%
b	Work to manage cruise tourism growth at a rate the community can prepare for	336	33%	32	41%	368	34%
c	Work to keep cruise tourism at current levels	151	15%	14	18%	165	15%
d	Work to reduce cruise tourism	307	31%	15	19%	322	30%
	Total	1,005	100%	78	100%	1,083	100%
	5. Is it more important to you to manage the actual number of cruise passengers (or ships) or to manage the impacts and benefits from cruise tourism?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Manage numbers of passengers and/or ships	326	33%	31	40%	357	33%
b	Manage impacts and benefits	584	58%	38	49%	622	58%
c	I don't think Juneau should seek to manage cruise tourism at all	93	9%	8	10%	101	9%
	Total	1,003	100%	77	100%	1,080	100%
	6. Juneau is noted among cruise ship destinations for its great tours. Largely because of those tours, cruise ship passengers spend more per passenger in Juneau than in most other destinations in Southeast Alaska and around the world. Those tours, the way things are managed now, cause people to be bussed around the roadways of Juneau. Specific tours have additional benefits and impacts. In general, how do you think Juneau should manage tours?  Check all that apply.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Support existing tours	469	13%	46	16%	515	13%
b	Encourage development of more tours and tour companies	256	7%	34	12%	290	7%
c	Reduce number of tours	206	6%	21	7%	227	6%
d	Reduce traffic and congestion impacts related to tours	599	16%	38	13%	637	16%
e	Reduce harbor and waterway congestion from tours	369	10%	25	9%	394	10%
f	Encourage more tour-related jobs for locals	434	12%	33	11%	467	12%
g	Market Juneau-based tours and help tour owners sell to both cruise and non-cruise visitors	464	12%	24	8%	488	12%
h	Enhance quality and reputation of Juneau tours	516	14%	34	12%	550	14%
I	Provide training and assistance to local people seeking tour-related employment	418	11%	39	13%	457	11%
	Total	3,731	100%	294	100%	4,025	100%
	7. Some tour companies lead guided hikes on local trails. Passenger fee dollars were used to construct a new trail near Outer Point this past year. Over the past two years the Trails Working Group has solicited public comment on the commercial use of trails. Their final report recommended commercial use be limited to specific trails with limits on group size, spacing, and times of use. How should Juneau deal with commercial use of hiking trails?  Check all that apply.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Keep citizen input through the Trails Working Group approach	772	40%	44	30%	816	39%
b	Reduce commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position	262	13%	29	20%	291	14%
c	Increase commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position	220	11%	28	19%	248	12%
d	Eliminate commercial guiding on city and borough owned hiking trails, and encourage state and federal resource managers to adopt a similar position	110	6%	9	6%	119	6%
e	Continue to build more trails with tourism-generated funding	589	30%	35	24%	624	30%
	Total	1,953	100%	145	100%	2,098	100%
	8. Downtown is currently dominated by cruise tourism and related commercial activities between May and September. In the remaining months, many shops are closed. How should Juneau deal with this area?  Check all that apply.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	It is OK the way things are	199	11%	27	19%	226	11%
b	Develop activities, events, and facilities that will draw locals into downtown during the off season	656	36%	47	33%	703	36%
c	Provide incentives to the shops that choose to stay open and serve local residents	478	26%	40	28%	518	26%
d	Suggest standards for appearance of closed shops to eliminate the boarded up look in the "off season"	496	27%	28	20%	524	27%
	Total	1,829	100%	142	100%	1,971	100%
	9. Improving summertime congestion downtown can be accomplished in several ways. Which of the following ways should Juneau consider in managing that congestion?  Check all that apply.
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Limit the docking of cruise ships in the downtown area	357	14%	32	14%	389	14%
b	Develop a second cruise ship docking area away from downtown	300	12%	42	19%	342	13%
c	Improve roads and loading areas for vans and busses	440	18%	38	17%	478	18%
d	Provide parking outside downtown and a shuttle service for people working in the downtown area	440	18%	44	20%	484	18%
e	Move truck delivery service in the area to times when the ships are not in	278	11%	29	13%	307	11%
f	Manage passenger pickup to reduce the number of vehicles, or to reduce the number of large vehicles carrying few passengers (that is, minimize the number of mostly "empty" buses driving around)	659	27%	36	16%	695	26%
	Total	2,474	100%	221	100%	2,695	100%
	10. Which of the following are of higher priority?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Reducing downtown congestion	412	41%	28	36%	440	41%
b	Increasing jobs and business opportunities	256	26%	22	28%	278	26%
c	These are equally important	268	27%	23	29%	291	27%
d	Neither is a high priority	67	7%	5	6%	72	7%
	Total	1,003	100%	78	100%	1,081	100%
	11. Which of the following are of higher priority?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Increasing Juneau's destination tourism economy	463	46%	18	23%	481	44%
b	Increasing Juneau's cruise tourism economy	15	1%	6	8%	21	2%
c	These are equally important	267	27%	31	40%	298	28%
d	Neither is a high priority	259	26%	23	29%	282	26%
	Total	1,004	100%	78	100%	1,082	100%
	12. Which of the following are of higher priority?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Having all the cruise ships dock or anchor in the downtown area	195	20%	9	12%	204	19%
b	Reducing downtown congestion	486	49%	42	54%	528	49%
c	These are equally important	170	17%	15	19%	185	17%
d	Neither is a high priority	147	15%	12	15%	159	15%
	Total	998	100%	78	100%	1,076	100%
	13. Which of the following are of higher priority?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Air and water quality	591	59%	51	66%	642	59%
b	Cruise tourism economy	107	11%	10	13%	117	11%
c	These are equally important	287	29%	13	17%	300	28%
d	Neither is a high priority	22	2%	3	4%	25	2%
	Total	1,007	100%	77	100%	1,084	100%
	14. Destination travel has not developed, in Juneau, to the extent that it has in many cruise ship stops around the world. Juneau has the natural and cultural attractions on which to base quality destination travel experiences. To be successful in that market, Juneau would need to develop nature-oriented lodging facilities, more dining facilities, and more guided experiences/activities geared to these travelers. Should Juneau encourage and support the development of these types of businesses?
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Yes	416	41%	25	32%	441	41%
b	No	178	18%	10	13%	188	17%
c	Yes, but we need to manage the scale of destination travel	376	37%	27	35%	403	37%
d	This is not important to me	33	3%	16	21%	49	5%
	Total	1,003	100%	78	100%	1,081	100%
	15. It is possible that Juneau will need to choose between accommodating (and managing) more cruise tourism growth, or face the possibility of substantial cuts to the existing cruise volume. Accommodating growth could require significant investment. Reducing volume could be accompanied by substantial loss of jobs, business opportunities, and public sector revenue (from taxes). Given those choices, which would you prefer? (Note: there may be other choices. The planning team is, in this question, seeking citizen guidance on these two alternatives.)
		Adults		Students		All
		Number	Percent	Number	Percent	Number	Percent
a	Find ways to serve the anticipated increase in numbers of cruise ships	495	50%	48	62%	543	51%
b	Take the chance of losing some of Juneau's cruise volume, and possibly the jobs and business opportunities associated with that volume	499	50%	30	38%	529	49%
	Total	994	100%	78	100%	1,072	100%