Ask a Dispatcher
Q. How long does it take for you to answer questions that have been posted?
Dear Juneau Resident,
That depends on several factors. At JPD we have to prioritize all duties with safety and pressing case work coming first. If the question comes in the same week two trials are starting, there is a drug operation, and a fatality...everyone is too busy for much of anything but the above list. Also, answers sometimes take research time. The answers then go by three people before being posted, including the Chief of Police, to make sure the answers are consistent with directions that go to JPD staff from the top of the agency. The schedules of those three reviewing people come into play. If the issue involves another agency those folks have to have time to weigh in. Usually questions are answered in two to three days but can take a week or more.