City and Borough of Juneau
155 S. Seward Street
Juneau, Alaska 99801
tel. 907-586-5240
fax 907-586-5385
http://www.juneau.org

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Dispatcher Recruitment


Dispatcher Pay and Benefits:

  1. Starting pay $23.95 - $25.65 per hour.
  2. Yearly Base Salary Range $49,816.00 to $55,432.00
  3. Shift Differential, Holiday Pay, and Overtime eligible
  4. Family Medical/Dental/Vision/Life Insurance
  5. Paid Leave and 12 paid holidays
  6. State of Alaska Retirement, PERS Tier 4

What it’s like to be a JPD Dispatcher:

There are many satisfying and rewarding aspects of being a Juneau Public Safety Dispatcher. Typical duties include answering questions from the public, managing emergency and non-emergency calls for service via phone or 9-1-1, and dispatching police, fire and emergency medical responders by radio.

Dispatchers regularly make significant contributions to the welfare and safety of their fellow citizens and are a vital link between the public and first responders. Before police or fire responders arrive on scene, dispatchers obtain information about the situation, relaying updates via radio. During medical calls, they provide pre-arrival medical instructions to callers. This year Juneau dispatchers have been involved in saving multiple lives by providing CPR instructions to callers and have also delivered 2 babies!


Dispatcher Hiring Process:

We have recently streamlined our hiring process and expect applicants to be hired about 4 months after their testing date.

Steps:

  1. Turn in CBJ application for employment (must be 18 years old and include 2 years of customer service experience)
  2. Participate in computerized assessment which tests things such as skills in data entry, memory recall, prioritization, spelling, summarization, decision making and reading comprehension.
  3. Participate in an oral board interview
  4. Complete Suitability Assessment and Personnel History questionnaires.
  5. Participate in an observation of the Juneau Communications Center. Sit with an experienced dispatcher to learn more about the job to see if it is right for you!
  6. Complete background paperwork and interviews.
  7. Complete final psychological paperwork and interview with psychologist.

Dispatcher Training Process:

The first week on the job typically involves classroom training and orientation to a variety of computer software programs and basic call taking skills. The following week, students begin using those skills live in the Communications Center with constant guidance and support from a Communications Training Officer (CTO). The training program is broken into 5 distinct phases:

  • Phase 1 – Computers and Call taking:
    Training week 1 classroom
    Training week 2 – 7 on the job training (OJT)
  • Phase 2 - Basic Radio Skills:
    Training weeks 8 – 11 OJT
  • Phase 3 – Emergency Medical Dispatch / Fire Radio / E911
    Training week 12 classroom
    Training weeks 13 – 17 OJT
  • Phase 4 - Radio Proficiency / Primary JPD Radio
    Training weeks 18 – 21 OJT
  • Phase 5 - Dispatch Proficiency / Final Sign Off
    Training week 22 OJT

The timeframe above is a guideline. Each person brings different experiences and skill sets. The time in each phase is monitored and adjusted accordingly.



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