City and Borough of Juneau
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Juneau Police Department
Dispatcher Pay and Benefits:
What its like to be a JPD Dispatcher:
There are many satisfying and rewarding aspects of being a Juneau Public Safety Dispatcher. Typical duties include answering questions from the public, managing emergency and non-emergency calls for service via phone or 9-1-1, and dispatching police, fire and emergency medical responders by radio.
Dispatchers regularly make significant contributions to the welfare and safety of their fellow citizens and are a vital link between the public and first responders. Before police or fire responders arrive on scene, dispatchers obtain information about the situation, relaying updates via radio. During medical calls, they provide pre-arrival medical instructions to callers. This year Juneau dispatchers have been involved in saving multiple lives by providing CPR instructions to callers and have also delivered 2 babies!
Dispatcher Hiring Process:
We have recently streamlined our hiring process and expect applicants to be hired about 4 months after their testing date.
Dispatcher Training Process:
The first week on the job typically involves classroom training and orientation to a variety of computer software programs and basic call taking skills. The following week, students begin using those skills live in the Communications Center with constant guidance and support from a Communications Training Officer (CTO). The training program is broken into 5 distinct phases:
The timeframe above is a guideline. Each person brings different experiences and skill sets. The time in each phase is monitored and adjusted accordingly.