City and Borough of Juneau
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Juneau Police Department
The Juneau Police Department operates a consolidated dispatch center and provides communication services for the Juneau Police Department, Capital City Fire / Rescue, and other city, state, and federal agencies. The Communications Center is staffed 24 hours a day, 365 days a year with a minimum of two (2) Dispatchers on duty at all times. Dispatchers are trained to provide instructions and send responders for any kind of emergency within the Borough.
The Communications Center is staffed by eleven (11) Dispatchers, three (3) Lead Dispatchers, (1) Call Taker, and is supervised by the Communications Center Manager.
Dispatcher responsibilities include answering and processing incoming 9-1-1 calls for the whole City and Borough of Juneau; communicating with responders on multiple radio channels and answering phone calls on a multi-line phone system. The Dispatch training program is 22 weeks in length and consists of both on-the-job and classroom training. This training includes Emergency Medical Dispatch, which provides for pre-arrival medical instruction while EMS services are enroute.
TEACH YOUR CHILDREN HOW TO CALL 9-1-1.
Be sure your child knows what 9-1-1 is, how to dial from your home and cell phones, and to trust the 9-1-1 call taker. When calling 9-1-1 your child needs to know their name, parent's name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.
UNINITIATED CELL PHONES
Even if a cell phone does not have an active wireless plan, it can still call 911 if charged or connected to a power source. Cell phones should not be provided as a toy for babies or toddlers to play with as it can mistakenly dial 911. Incoming 911 misdial calls may result in slower times to answer real emergency calls.