Communications Center
The Juneau Police Department Communication Center operates on a consolidated dispatch theory and provide communication services for the Juneau Police Department, Capital City Fire / Rescue, and other city, state, and federal agencies. It is staffed 24 hours a day, 365 days a year with a minimum of two (2) Dispatchers in the center at all times.
The Communications Center is staffed by eleven (11) Dispatchers, three (3) Lead Dispatchers, and is supervised by the Communications Lieutenant. The Lead Dispatchers have a limited amount of supervision responsibility and also help with scheduling, training, and quality control.
Dispatchers responsiblitles include; communicating on multiple radio channels, answering phone calls on a multi-line phone system, and answering 911 calls for the entire Juneau area. Dispatch training is about four months long and consists of both on-the-job and classroom training. This training includes Emergency Medical Dispatch, which provides for pre-arrival medical instruction while EMS services are enroute.
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