City and Borough of Juneau
Juneau Police Department
The Juneau Police Department Communication Center operates on a consolidated dispatch theory and provides communication services for the Juneau Police Department, Capital City Fire / Rescue, and other city, state, and federal agencies. It is staffed 24 hours a day, 365 days a year with a minimum of two (2) Dispatchers in the center at all times.
The Communications Center is staffed by eleven (11) Dispatchers, three (3) Lead Dispatchers, and is supervised by the Administrative Manager. The Lead Dispatchers have a limited amount of supervision responsibility and also help with scheduling, training, and quality control.
Dispatcher responsiblitles include; communicating on multiple radio channels, answering phone calls on a multi-line phone system, and answering 9-1-1 calls for the entire Juneau area. Dispatch training is about six months long and consists of both on-the-job and classroom training. This training includes Emergency Medical Dispatch, which provides for pre-arrival medical instruction while EMS services are enroute.
TEACH YOUR CHILDREN HOW TO CALL 9-1-1.
Be sure they know what 9-1-1 is, how to dial from your home and cell phone, and to trust the 9-1-1 call taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1 your child needs to know their name, parent's name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up.