City and Borough of Juneau
Juneau Police Department
FILE AN EMPLOYEE COMMENDATION OR COMPLAINT
JPD’s online commendation and complaint form allows you to submit employee commendations or complaints on line.
Employee Commendations - We want to hear all about the good things our employees are doing. Please make sure to use this form for those things too!
Employee Complaints - The remainder of this page is designed to give you information about how to file a complaint regarding a JPD employee. You should immediately bring your complaint to the attention of the Department by either requesting a supervisor at the scene of the incident or by calling the police non-emergency telephone number at 907-586-0600. A police supervisor will be notified of the complaint and you will be contacted as soon as possible.
Or, at the bottom of this page is a form you may fill out and submit with your complaint. Include all details you remember, such as the employees’s name, the date, time and circumstances of the incident
A Message from the Chief
The Juneau Police Department strives to provide the best possible service to our community. Information provided by you helps the Department meet this goal by letting us know when we have done well and just as important, highlighting areas in which we could use improvement. In addition to any appropriate discipline, your input will be used to help shape programs, priorities and training.
Our policy is to forward commendations and investigate any complaints we receive. If you have a comment or complaint, you may report it to us in person, by letter or by telephone. You need not give us your name, but we encourage you to do so because we may need to talk to you to get additional information about the incident. It also allows for us to notify you of the results of the complaint investigation.
If you feel strongly about the Department’s performance, positively or negatively, we would like to hear from you.
How Will Your Complaint Be Investigated?
Once the complaint is received, it will be assigned for investigation to a supervisor having authority over the employee who is the subject of the complaint.
If the investigation reveals that the complaint is valid, appropriate action will be taken. The final disciplinary decision is made by the Chief of Police after an extensive management review. Upon completion of the investigation, the investigator will send you a letter providing the results of the investigation.
What if You Are Not Satisfied With the Results of the Investigation?
The Department hopes that this will not happen. However, you may contact any of the following offices.
Responsibility - Ours and Yours
The Juneau Police Department takes all citizen complaints against our employees seriously. It is our responsibility to actively pursue investigations into employee misconduct. For this reason, you have the responsibility to ensure that your complaint is based on fact and that you have provided us with all of these facts to the best of your ability.
False reporting in an attempt to unjustly discipline or defame police personnel or to place their employment in jeopardy can result in criminal charges or a civil suit by the employee involved.