Juneau Police Department
JPD dispatchers are normally the first link between the public and the public safety responders. The section is staffed 24 hours a day, 7 days a week. Dispatchers answer calls from the public and other agencies on both non-emergency lines and 9-1-1. They collect information that is essential for police, fire and medical personnel to appropriately respond to the community’s public safety needs. Dispatchers enter calls into a Computer Aided Dispatch system, which tracks calls for service and responder statuses. They use multiple computer programs to provide responders with background or safety-related information about calls. Dispatchers utilize different radio channels to communicate with police and fire/medical responders, as well as, other agencies in the community.